Refund Policy
We value your trust and want to ensure clarity in how we handle refunds.
1. General Policy
- All sales are considered final once a service begins, except where noted below.
2. Eligibility for Refund
- Refunds are only considered if:
- The client has paid an amount exceeding $1000 upfront.
- The Twelvon Publisher team has not initiated contact with the client (via email, chat, SMS, or call) within 4 business days after the initial payment. - The client has paid the original cost of the service (not a discounted or promotional price).
3. Non-Refundable Cases
- If any work has been started or delivered (partially or fully), a refund will not be applicable
- If the service was availed at a discounted price or part of a custom Packages.
- If the client is under a partial payment plan.
- If the service includes paid advertisements, third-party marketing campaigns, hosting plans, or domain purchases.
- Subscription plans are strictly non-refundable. If a subscriber chooses to cancel the plan before the tenure ends, they are required to pay the remaining balance of the tenure. Alternatively, they may contact a company representative to discuss flexible solutions.
4. Processing Time
- If approved, refunds may take 5–10 business days to reflect in your account.
5. Contracts
- For larger projects, refund terms may be further defined in the signed service contract.
To request a refund, please email: billing@twelvonpublisher.com
Last Updated: 11 June, 2025
